Frequently Asked Questions

Swissôtel Al Ghurair is located in the district of Deira near the Fish Roundabout and is connected to Al Ghurair Centre.

What is the address of Swissôtel Al Ghurair?

The address for Swissôtel Al Ghurair is: Omar Bin Al Khattab Street, Deira, Dubai

How long has Swissôtel Al Ghurair been open?

Swissôtel Al Ghurair first opened its doors in December 2012.

What is the phone number of Swissôtel Al Ghurair?

What is the email address of Swissôtel Al Ghurair?

You can contact Swissôtel Al Ghurair using the at alghurair@swissôtel.com. Our friendly and professional team will be happy to assist you with any questions you might have.

Does Swissôtel Al Ghurair serve alcohol?

Unfortunately, Swissôtel Al Ghurair does not serve alcohol.

Can you smoke inside Swissôtel Al Ghurair?

There are dedicated rooms where smoking is allowed at Swissôtel Al Ghurair.

Is Swissôtel Al Ghurair dog friendly?

Unfortunately, pets are not allowed at Swissôtel Al Ghurair.

Is parking available at Swissôtel Al Ghurair?

Self-parking is available at Swissôtel Al Ghurair inside the Al Ghurair Centre.

What is there to do at Swissôtel Al Ghurair?

Guests can enjoy a range of well-being activities at Swissôtel Al Ghurair including outside pool, massage treatments, steam rooms, sauna & jacuzzi, fitness centre, or enjoy shopping in the linked Al Ghurair shopping centre.

Are any cleaning services offered at Swissôtel Al Ghurair?

There is a daily housekeeping cleaning service offered at Swissôtel Al Ghurair.

Is there a dress code at Swissôtel Al Ghurair?

Guests are expected to dress in smart casual attire at Swissôtel Al Ghurair except in our fitness and swimming pool area.

What languages do the staff at Swissôtel Al Ghurair speak?

At Swissôtel Al Ghurair the staff can speak a range of languages including English, Chinese, Arabic, French, Russian, Hindi, Filipino and African.

What are some of the property amenities at Swissôtel Al Ghurair?

The Swissôtel Al Ghurair complex features two outdoor pools and two kids pools. It is also home to the awards winning Swissôtel Spa and a gym with state of the art equipment, as well as the family-friendly Liwan restaurant.

Is Swissôtel Al Ghurair popular with families?

Swissôtel Al Ghurair is a family friendly hotel, our kids facilities include a dedicated check-in area, kids amenities in our family room and family suite, Swiss Kids room.

Does Swissôtel Al Ghurair have any children’s facilities?

Swissôtel Al Ghurair offers the Swiss Kids room as well as two kids swimming pools.

Does Swissôtel Al Ghurair have a kids club?

Swissôtel Al Ghurair offers the Swiss Kids Room to offer entertainment for all kids alike.

What is the cancellation policy at Swissôtel Al Ghurair?

Swissôtel Al Ghurair offers full cancellation on bookings up until 72 hours prior to arrival.

Does Swissôtel Al Ghurair provide baby cots or high chairs?

Yes, baby cots and high chairs are available upon request.

Is currency exchange available at Swissôtel Al Ghurair?

Yes, currency exchange is available at the reception desk.

Does Swissôtel Al Ghurair offer concierge services?

Yes, the concierge team at Swissôtel Al Ghurair can assist with tours, tickets, transport, and reservations.

Is Swissôtel Al Ghurair wheelchair accessible?

Yes, Swissôtel Al Ghurair offers accessible rooms and facilities for guests with reduced mobility.

Around the hotel

Which popular attractions are close to Swissôtel Al Ghurair?

Swissôtel Al Ghurair is in the heart of cultural Dubai with the Gold and Spice Souk located only 2.6 km away from the hotel. The Dubai Museum and Al Seef district is a short 10 minute ride away, while Downtown Dubai, The Burj Khalifa and Dubai Mall is 12 km away or a short 20 minute commute on the Metro.

How far is Swissôtel Al Ghurair from the centre of Dubai?

Downtown Dubai, Burj Khalifa and Dubai Mall are 12 km or 20 minutes on the Metro from Swissôtel Al Ghurair.

What restaurants are close to Swissôtel Al Ghurair?

Swissôtel Al Ghurair is connected to Al Ghurair Centre with over 50 restaurants with a wide variety of global cuisines including Indian, Arabic, Oriental, European, American, South African and more.

How can I get to Swissôtel Al Ghurair from the nearest airport?

Guests can reach Swissôtel Al Ghurair by Car with only 13 minutes travelling time from Dubai International Airport, or via the Metro train to Union Metro Station via the Red Line. Alternatively, there are also 3 stations from Terminal 1 and 5 Stations from Terminal 3 of Dubai International Airport.

Check-in/Check-out

What are the check-in and check-out times at Swissôtel Al Ghurair?

Guests staying at Swissôtel Al Ghurair are welcome to check-in from 03:00 pm and check-out by 12:00 pm.

Is there a mobile app or digital check-in at Swissôtel Al Ghurair?

Currently, check-in for Swissôtel Al Ghurair is done at reception but Accor's ALL mobile app may offer features for loyalty members.

What forms of payment are accepted at Swissôtel Al Ghurair?

Swissôtel Al Ghurair accepts major credit cards (Visa, MasterCard, American Express), debit cards, and cash in AED.

Can I store my luggage before check-in or after check-out at Swissôtel Al Ghurair?

Yes, complimentary luggage storage is available at the front desk.

Rooms

What type of room can I book at Swissôtel Al Ghurair?

There are a variety of rooms on offer at Swissôtel Al Ghurair including: • Classic Rooms • Deluxe Rooms • Family Rooms • Executive Rooms • Classic Suites • Corner Suites • Family Suites

Does Swissôtel Al Ghurair offer long-stay and serviced apartments?

Swissôtel Living Al Ghurair offers serviced apartments from one bedroom, two bedroom and three bedroom apartments, providing great accommodation for short and long-stays.

What are some of the room amenities at Swissôtel Al Ghurair?

Some of the room amenities at Swissôtel Al Ghurair include: • Wardrobe or closet
• Minibar (Upon Request)
• Air conditioning
• Tiled or Marble floor
• Carpets
• Electric kettle
• Sofa
• Working desk
• Sitting area
• Telephone
• Flat-screen TV with satellite channels
• Clothes rack
• WiFi
• Wake-up service

Do rooms include free Wi-Fi at Swissôtel Al Ghurair?

Yes, all rooms and public areas offer free high-speed Wi-Fi.

Are there kitchen facilities in the rooms at Swissôtel Al Ghurair?

No, rooms do not include kitchens, but guests can dine at on-site restaurants at Swissôtel Al Ghurair.

Is room service available at Swissôtel Al Ghurair?

Yes, 24-hour room service is available at Swissôtel Al Ghurair.

Are there rooms with a balcony at Swissôtel Al Ghurair?

Yes, Swissôtel Al Ghurair offers select rooms with balconies.

Are there rooms with a sea view at Swissôtel Al Ghurair?

Swissôtel Al Ghurair is centrally located in the heart of Dubai, and therefore does not offer direct sea views. However, the hotel provides stunning city views, with some rooms offering scenic vistas of the Dubai skyline.

Are there rooms with a private bathroom at Swissôtel Al Ghurair?

Yes, all rooms at Swissotel Al Ghurair are equipped with private bathrooms, featuring modern amenities & luxurious toiletries.

Dining

Is there a restaurant at Swissôtel Al Ghurair?

Yes, Swissôtel Al Ghurair features a range of dining options including on-site restaurants .

Does Swissôtel Al Ghurair offer all-inclusive packages?

Although Swissôtel Al Ghurair does not offer all-inclusive packages, we do have options for half board or full board basis inclusive of soft beverages.

What kind of breakfast is served at Swissôtel Al Ghurair?

Swissôtel Al Ghurair serves an international buffet for breakfast.

What food and drink options are available at Swissôtel Al Ghurair?

Swissôtel Al Ghurair serves a variety of food and drink options including an international menu serving seared, braised & grilled steak, as well as coffee, tea, seasonal fresh juices and mocktails.

Meetings and Events

Does Swissôtel Al Ghurair offer any wedding venues?

Swissôtel Al Ghurair offers the perfect wedding venue with our Al Khor Ballroom which can accommodate up to 150 people.

Does Swissôtel Al Ghurair offer any wedding packages?

Swissôtel Al Ghurair has four different wedding packages to choose from, being the; Bronze Package, Silver Package, Gold Package and Platinum Package. For more information regarding our wedding packages, please email alghurair@Swissôtel.com and one of our dedicated staff members will get back to you.

Does Swissôtel Al Ghurair have any meeting rooms?

Swissôtel Al Ghurair has 6 meeting rooms available for meetings or conferences with a dedicated catering and events team.

Is there a business lounge or co-working space at Swissôtel Al Ghurair?

Swissôtel Al Ghurair has a dedicated Business Centre accessible to all guests, and our Executive Lounge is also available, although additional charges to access this may apply.

Wellness

Are there opportunities to exercise at Swissôtel Al Ghurair?

There are two fitness centres at Swissôtel Al Ghurair where guests can enjoy exercising during their stay with us in Dubai.

Does Swissôtel Al Ghurair have a spa?

Yes there is a spa at Swissôtel Al Ghurair, which offers a range of luxury spa treatments.

What spa treatments does Swissôtel Al Ghurair offer?

There is a variety of luxury spa treatments available at Swissôtel Al Ghurair including:
• Full Body Massages: Refreshing Relaxation Massage, Wellbeing Muscle Recovery Massage, Traditional Thai Massage, Vital Detox Massage and Nude Body Scrub.
• Special Focus Massages: Foot Massage, Head and Scalp Massage, Vitamin Rich Back, Neck and Shoulder Massage.
• Couple Massage: Relax and Renew Couple Massage, Well-being Muscle Recovery Couple Massage / Nude Body Scrub, Vital Detox Couple Massage.
• Facial Massages: Sublime Radiance Facial, Anne Semonin Made to Measure Facial, Cryo Time Freeze, Marine Mineral Purifier, Ultimate Age Protect, Precious Pearl Ultra Facial.
• Package Collection: Super 7, Bath and Body, Anne Semonin Ultimate Indulgence, Deep Sensation, Relax and Renew.

Does Swissôtel Al Ghurair have a swimming pool?

Swissôtel Al Ghurair has an 18 meter outdoor temperature controlled swimming pool for guests to enjoy.

Does Swissôtel Al Ghurair have a hot tub for guests?

There is not a hot tub at Swissôtel Al Ghurair but there is a refreshing Jacuzzi, steam, sauna available.

Swissotel Al Ghurair FAQs