Swissôtel Al Ghurair - Luxury hotel - Frequently Asked Questions


Frequently Asked Questions

The hotel
Where is Swissôtel Al Ghurair located?
Swissôtel Al Ghurair is located in the district of Deira near the Fish Roundabout and is connected to Al Ghurair Centre.
What is the address of Swissôtel Al Ghurair?
The address for Swissôtel Al Ghurair is: Omar Bin Al Khattab Street, Deira, Dubai
How long has Swissôtel Al Ghurair been open?
Swissôtel Al Ghurair first opened its doors in December 2012.
What is the phone number of Swissôtel Al Ghurair?
Contact us on 009712933000 and our friendly team at Swissôtel Al Ghurair will be happy to help.
What is the email address of Swissôtel Al Ghurair?
You can contact Swissôtel Al Ghurair using the at alghurair@Swissôtel.com. Our friendly and professional team will be happy to assist you with any questions you might have.
Does Swissôtel Al Ghurair serve alcohol?
Unfortunately, Swissôtel Al Ghurair does not serve alcohol.
Can you smoke inside Swissôtel Al Ghurair?
There are dedicated rooms where smoking is allowed at Swissôtel Al Ghurair.
Is Swissôtel Al Ghurair dog friendly?
Unfortunately, pets are not allowed at Swissôtel Al Ghurair.
Is parking available at Swissôtel Al Ghurair?
Self-parking is available at Swissôtel Al Ghurair inside the Al Ghurair Centre.
What is there to do at Swissôtel Al Ghurair?
Guests can enjoy a range of well-being activities at Swissôtel Al Ghurair including massage treatments, steam rooms, sauna & jacuzzi, fitness centre, tennis & squash or enjoy shopping in the linked Al Ghurair shopping centre.
Are any cleaning services offered at Swissôtel Al Ghurair?
There is a daily housekeeping cleaning service offered at Swissôtel Al Ghurair.
Is there a dress code at Swissôtel Al Ghurair?
Guests are expected to dress in smart casual attire at Swissôtel Al Ghurair except in our fitness and swimming pool area.
What languages do the staff at Swissôtel Al Ghurair speak?
At Swissôtel Al Ghurair the staff can speak a range of languages including English, Chinese, Arabic, French, Russian, Hindi, Filipino and African.
What are some of the property amenities at Swissôtel Al Ghurair?
The Swissôtel Al Ghurair complex features two outdoor pools and two kids pools. It is also home to the awards winning Swissôtel Spa and a gym with state of the art equipment, as well as the family-friendly Liwan restaurant.
Is Swissôtel Al Ghurair popular with families?
Swissôtel Al Ghurair is a family friendly hotel, our kids facilities include a dedicated check-in area, kids amenities in our family room and family suite, Swiss Kids room, as well as dining with our little explorer family brunch.
Does Swissôtel Al Ghurair have any children’s facilities?
Swissôtel Al Ghurair offers the Swiss Kids room as well as two kids swimming pools.
Does Swissôtel Al Ghurair have a kids club?
Swissôtel Al Ghurair offers the Swiss Kids Room to offer entertainment for all kids alike.
What is the cancellation policy at Swissôtel Al Ghurair?
Swissôtel Al Ghurair offers full cancellation on bookings up until 72 hours prior to arrival.
What are the health and safety procedures at Swissôtel Al Ghurair?
Swissôtel Al Ghurair has a variety of health and safety procedures at the hotel, including: • Specially trained ‘ALLSAFE Officers’ who are responsible for overseeing all cleaning-related hotel operations, preventative measures and to handle guest enquiries related to our measures
• Contactless check-in and express checkout
• Guests are provided with individual sanitizer, wipes, and masks
• Masks must always be worn by guests and colleagues, especially within the hotel public areas
• Hand sanitizers are placed strategically in public areas all around the hotel
• The reception desks are fitted with clear acrylic protection screens for additional safety and to reduce physical contact between guests and employees
• Smart payment methods are available at the hotel reception and restaurants to minimize contact through cash, although cash payment remains an option
• All rooms, suites and apartments are thoroughly cleaned and sanitized after checkout and following a comprehensive inspection by a supervisor, they are sealed with our Safety Seal
• In room amenities such as stationery items, iron, hairdryer are provided only upon request
• In room guest collateral has been removed and you may access all hotel information via an online platform by scanning the QR code in the room
• Contactless service experience, you may reach our team via WhatsApp for any request during your stay
• Room service is available for guests and our team will ensure a contactless delivery for your safety
• Nightly turndown service is provided only upon request
• Disposable utensils in the room, used or unused, such as takeaway cups are replaced after checkout
• Minibars in all rooms are kept empty and items are supplied upon request
• Physical distance awareness signage has been placed strategically around public areas to remind everyone to adhere to social distancing guidelines
• Sunbeds around the pool are thoroughly cleaned and sanitized after every use. Sunbeds are also kept 2 meters apart to maintain physical distance between guests. Masks must be worn when not swimming
• Public areas which are touched frequently such as door handles and elevators are sanitized regularly throughout the day
• Valet parking has been discontinued until further notice
• In the event that any employee or guest displays the symptoms of a viral infection, our ALLSAFE Officers are well-trained to handle this effectively and efficiently
• Accor partnered globally with AXA to provide you a 24/7 healthcare line accessible complimentary by all our guest
• Employees are given comprehensive safety and hygiene training
• Reinforced food safety standards and new protocols
• New pre-arrival communication protocol was implemented
• Gym equipment is arranged at a safe distance between guests. Towels are not provided in the facility
What are the Covid-19 procedures at Swissôtel Al Ghurair?
At Swissôtel Al Ghurair, we follow the Government issued Covid-19 procedures and The ALLSAFE Label, developed by Accor in collaboration with and vetted by Bureau Veritas, a world leader in testing, inspections, and certification focusing on the safety of hotel guests and employees.
Around the hotel
Which popular attractions are close to Swissôtel Al Ghurair?
Swissôtel Al Ghurair is in the heart of cultural Dubai with the Gold and Spice Souk located only 2.6 km away from the hotel. The Dubai Museum and Al Seef district is a short 10 minute ride away, while Downtown Dubai, The Burj Khalifa and Dubai Mall is 12 km away or a short 20 minute commute on the Metro.
How far is Swissôtel Al Ghurair from the centre of Dubai?
Downtown Dubai, Burj Khalifa and Dubai Mall are 12 km or 20 minutes on the Metro from Swissôtel Al Ghurair.
What restaurants are close to Swissôtel Al Ghurair?
Swissôtel Al Ghurair is connected to Al Ghurair Centre with over 50 restaurants with a wide variety of global cuisines including Indian, Arabic, Oriental, European, American, South African and more.
Does Swissôtel Al Ghurair offer a local shuttle to any nearby attractions?
Swissôtel Al Ghurair offers a complimentary shuttle to La Mer Beach.
How can I get to Swissôtel Al Ghurair from the nearest airport?
Guests can reach Swissôtel Al Ghurair by Car with only 13 minutes travelling time from Dubai International Airport, or via the Metro train to Union Metro Station via the Red Line. Alternatively, there are also 3 stations from Terminal 1 and 5 Stations from Terminal 3 of Dubai International Airport.
Does Swissôtel Al Ghurair have an airport shuttle?
Swissôtel Al Ghurair offers an airport shuttle which is bookable in advance from AED 185 per way.
Check-in/Check-out
What are the check-in and check-out times at Swissôtel Al Ghurair?
Guests staying at Swissôtel Al Ghurair are welcome to check-in from 03:00 pm and check-out by 12:00 pm.
Rooms
What type of room can I book at Swissôtel Al Ghurair?
There are a variety of rooms on offer at Swissôtel Al Ghurair including: • Classic Rooms
• Deluxe Rooms
• Family Rooms
• Executive Rooms
• Classic Suites
• Corner Suites
• Family Suites
Does Swissôtel Al Ghurair offer long-stay and serviced apartments?
Swissôtel Living Al Ghurair offers serviced apartments from one bedroom, two bedroom and three bedroom apartments, providing great accommodation for short and long-stays.
What are some of the room amenities at Swissôtel Al Ghurair?
Some of the room amenities at Swissôtel Al Ghurair include: • Wardrobe or closet
• Minibar
• Air conditioning
• Tiled or Marble floor
• Carpets
• Electric kettle
• Sofa
• Working desk
• Sitting area
• Telephone
• Flat-screen TV with satellite channels
• Clothes rack
• WiFi
• Wake-up service
Dining
Does Swissôtel Al Ghurair offer all-inclusive packages?
Although Swissôtel Al Ghurair does not offer all-inclusive packages, we do have options for half board or full board basis inclusive of soft beverages.
What kind of breakfast is served at Swissôtel Al Ghurair?
Swissôtel Al Ghurair serves an international buffet for breakfast.
What food and drink options are available at Swissôtel Al Ghurair?
Swissôtel Al Ghurair serves a variety of food and drink options including an international menu serving seared, braised & grilled steak, as well as coffee, tea, seasonal fresh juices and mocktails.
Meetings and Events
Does Swissôtel Al Ghurair offer any wedding venues?
Swissôtel Al Ghurair offers the perfect wedding venue with our Al Khor Ballroom which can accommodate up to 140 people.
Does Swissôtel Al Ghurair offer any wedding packages?
Swissôtel Al Ghurair has three different wedding packages to choose from, being the; Silver Package, Gold Package and Platinum Package. For more information regarding our wedding packages, please email alghurair@Swissôtel.com and one of our dedicated staff members will get back to you.
Does Swissôtel Al Ghurair offer any business services?
Swissôtel Al Ghurair has 6 meeting rooms available for meetings or conferences with a dedicated catering and events team.
Wellness
Are there opportunities to exercise at Swissôtel Al Ghurair?
There are two fitness centres at Swissôtel Al Ghurair where guests can enjoy exercising during their stay with us in Dubai.
Does Swissôtel Al Ghurair have a spa?
Yes there is a spa at Swissôtel Al Ghurair, which offers spa treatments from a vital detox massage to sublime radiance facial.
What spa treatments does Swissôtel Al Ghurair offer?
There is a variety of luxury spa treatments available at Swissôtel Al Ghurair including:
• Full Body Massages: Refreshing Relaxation Massage, Wellbeing Muscle Recovery Massage, Traditional Thai Massage, Vital Detox Massage and Nude Body Scrub.
• Special Focus Massages: Foot Massage, Head and Scalp Massage, Vitamin Rich Back, Neck and Shoulder Massage.
• Couple Massage: Relax and Renew Couple Massage, Well-being Muscle Recovery Couple Massage / Nude Body Scrub, Vital Detox Couple Massage.
• Facial Massages: Sublime Radiance Facial, Anne Semonin Made to Measure Facial, Cryo Time Freeze, Marine Mineral Purifier, Ultimate Age Protect, Precious Pearl Ultra Facial.
• Package Collection: Super 7, Bath and Body, Anne Semonin Ultimate Indulgence, Deep Sensation, Relax and Renew.
Does Swissôtel Al Ghurair have a swimming pool?
Swissôtel Al Ghurair has an 18 meter outdoor temperature controlled swimming pool for guests to enjoy.
Does Swissôtel Al Ghurair have a hot tub for guests?
There is not a hot tub at Swissôtel Al Ghurair but there is a refreshing Jacuzzi, steam, sauna available.
  • frequently-asked-questions
Book a room
Book a room
close
Let's chat!